I just placed an order, when will it be shipped?
We do our best to ship items as soon as possible. Please allow 1-3 days production time before your order ships, the average shipping time is 5-11 days. Tracking numbers are updated 2-5 days after your order ships. If you do not have a tracking number after 7 days, please email info@aloha-wellington.com

I am not satisfied with my order, can I return it? What if there is a problem?
We offer a 100% no-good-money-back guarantee if the product is defective or damaged. You have 30 days to return the product to us for a full refund. You must return the product at your own expense. Once we receive the product, we will refund the full amount of your original purchase. Please include name and order number on returned packages.
Please note: If your package is in transit, you must wait for it to arrive and return it before you receive your refund.

Can I cancel my order
Unfortunately cancellation is not possible, this is because after you order we start shipping right away. Fortunately, however, you can use our easy return system for a full refund once the package arrives.

I entered an incorrect address, what should I do now?
If you misspelled or automatically entered an incorrect address, simply reply and confirm the email confirming your order. Once you have verified that the address provided is incorrect, please notify us via email at info@aloha-wellington.com . If the address provided is incorrect, we can change the address to the correct one within 24 hours. No refunds will be issued after the 24 hours that the incorrect address was provided.

How long does shipping take
Shipping times vary because we ship worldwide from different handling centers depending on your location. The average shipping time is 5-11 days.

Absolutely! We are here to help you make your home beautiful! Email us at info@aloha-wellington.com and we'll be happy to help you in any way we can.We receive a large number of emails. If you want a quick response, please include your order number and clearly state what the problem is.

If you've placed an order via PayPal, please email us at paypal@aloha-disputes.com. Our dedicated team is ready to assist you and will respond with a solution within 12 hours.